Resources for Merchants

Training your staff to properly accept mobile coupons is a crucial component of a successful partnership with Chinook Book and ensuring that a good experience is had by all. Below are training materials we have available to train your staff about accepting mobile coupons. These materials have been updated to reflect the redemption process in our new mobile app (launched July 2015).


Mobile Coupon Redemption Flow


Ask the customer to tap "Redeem" on their coupon


You should see the bee and butterfly move across the screen


When the customer taps "done" the coupon is canceled

To print copies of this redemption flowchart for your cashiers, click here for full size (8.5x11") and click here for 2 per page.


VIDEO: How to Accept  Chinook Book Mobile Coupons